Care Navigator
Reporting to – Patient Services Team Leader
Background/Purpose of Role:
This is a customer focused role that is process driven.
You must be able to deliver to a set objective – navigating patient calls to reach the most appropriate outcome for the care need, with a solid understanding of the routes available to that patient.
Full training and inductions on all relevant systems will be provided.
This role will involve:
- Answering all incoming patient calls – KPI targets are put in place and uptime is monitored.
- Using integrated systems to –
- Book appointments with the appropriate clinician
- Signpost patients to alternative services or information sources
- Dealing with patient queries, primarily over the phone
- Administration duties and data entry
- Rota’d time of front desk at each site dealing with walk in patient appointment requests/other queries and/or requests
- Pulled list – 111 reports, put onto Klinik and send to duty GP
You might be suited to a Care Navigator role if you are:
- Friendly and welcoming
- Patient and understanding
- Good at working in a team and with the public
- Willing to take responsibility for a number of duties
Entry requirements and skills:
No set formal qualifications are required, but you will need to demonstrate:
- Good numeracy, literacy and IT skills, and/or relevant work experience
- Good communication skills
- Good customer service skills with a polite and personable manner
- Strong organisational skills with an ability to follow procedures and multitask
This is not exhaustive list, duties continually reviewed and adapted.
To find out more or apply for this position, please visit:
Forest Health Careers and Employment | Indeed.com