Changes to the way we deal with “on the day” emergencies from 1st April 2017.

Due to the ever increasing demand for on the day / emergency appointments, we will be moving away from our current telephone triage system to a face-to-face system from 1st April 2017.

The current system is no longer working for patients or clinicians and therefore from 1st April patients needing on the day assistance will be given a time to visit the surgery for a sit & wait clinic and will be seen by the next available GP.

We would like to remind patients that such a consultation is, only for on the day emergencies, will only deal with one problem and will be for a 5 minute appointment only.

Normal routine (in the future) appointments will still be available to book – either through reception or via our online system* – and pre-bookable telephone consultations will also still be available.

*If you have not yet signed up for our online services (inc. booking appointments, ordering repeat prescriptions and having access to your medical records, please speak to a member of our reception staff).