For non-urgent issues, please follow the guidelines below and choose the right service, which can help you without any appointment. This will help us being more efficient and making an appointment available to you when you need it the most.


Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you’ll need to see a doctor. You don’t need an appointment and you won’t even be asked to make a purchase.

Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

Patients under 18

Visit the Healthier Together website or download the App from the App Store or Google Play.

Muscle and Joint Pains

Physiotherapy (Musculoskeletal Outpatients)

Our Physiotherapy service for Musculoskeletal Outpatients works with you to develop personalised care plans that help you manage and improve your condition.

Request Care Online

Call the Practice

If your issue is not suitable for the pharmacy, the healthier together app or relating to a muscle or joint pain, please call the practice to speak to one of our care navigators. Call waits are generally highest first thing in the morning however our telephone system does offer a call back facility. This will be offered to you when you call if the queue is long.


If you are unwell and need to be seen the same day, please contact the practice. One of our doctors will discuss your condition with you and advise accordingly. If appropriate, the GP will arrange an urgent appointment for the same day.

These appointments cannot be booked online. Please call our reception team during normal opening hours.

Online Portal

Request fit notes, routine screening appointments and long term condition reviews, immunisations appointments and also enquire regarding referrals which have been made and any private medicals that you may require.

Call the Practice

Appointments can be booked by calling the practice during working hours

Save the call to the surgery and make the best use of pharmacy and online consultations, if your concern is of a non-urgent nature.

When Closed

Out of Hours and Emergencies

For health information and advice, or if you need medical help fast when we are closed, call NHS 111. NHS 111 is the number to call when you need medical help fast but it’s not a life threatening emergency.

Extended Hours Clinics

Evening and weekend appointments are available with GPs and other healthcare professionals for people who fnd it diffcult to take time off work or have other commitments during daytime hours.

The following evening and weekend appointments are available for residents living in Bracknell and Ascot at Boundary House Surgery, Mount Lane, Bracknell, RG12 9PG:

  • Monday to Friday – 18:30-20:30
  • Saturday – 08:00-14:00
  • Sunday/Bank Holidays – Morning appointments only – contact your surgery for more details

For cancellations, please call 01344 233 300. This number is available during clinic opening times, Monday – Sunday inclusive of Bank Holidays.

Please see the extended access leaflet for more information.

Why does the call handler ask what’s wrong with me?

Our call handlers are trained care navigators and important members of the practice team, it has been agreed they should ask patients ‘why they need to be seen’.

Care navigators are trained to ask certain questions to help make sure you receive the most appropriate medical care from the most appropriate health professional at the most appropriate time.

Non-urgent advice: Cancel an Appointment

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Call the practice to cancel your appointment: 01344 421 364

Use the NHS APP to cancel an appointment online.


If you would like a chaperone to be present during an intimate physical examination, please let us know.

We have specially trained staff members who are trained in this regard, if they are not available at the time of your appointment, you may need to re book your appointment.

Home Visits

If you are housebound and think you might need a visit, if possible please try to telephone the practice before 10:00am. Many of our visits are now carried out by a fully trained paramedic.

Late For Your Appointment

Please attend your appointment on time, if you are late, it may not be possible to see you that day.